DELIVERY

We offer a range of delivery options for the products you're buying with our standard delivery being FREE.  Next working day delivery is available and we'll offer you all these options at checkout . If you have any queries regarding delivery, then please don't hesitate to call our friendly HairMax UK customer service team on 01625 535374. HairMax UK are the official distributor for the United Kingdom and we only deliver into these countries.

SAME DAY DISPATCH

Our fulfillment team are beavering away to get your order out in good time! Orders received up to 3.00pm will be dispatched the same working day. Orders received after 3.00pm will be dispatched the next working day. The fulfillment team have days off resting on Saturday and Sunday, so any orders placed after 3pm on Friday will be dispatched on Monday.

THE DELIVERY OFFER

FREE Delivery (delivered in 2 to 4 working days): £0.00

We offer FREE delivery on all UK Mainland orders and we aim to have them delivered within 2 to 4 working days.

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

FASTER DELIVERIES

Next Working Day Delivery: £5.95

• Orders placed between Friday 3pm and  Monday 3pm will be delivered on Tuesday
• Orders placed after Monday 3pm and before Thursday 3pm, will be delivered on a next working weekday day
• For orders placed after 3pm Thursday and before Friday 3pm must use our Saturday Service for £7.95

There are a small number of postcodes where we cannot guarantee delivery within our usual timescale if you have requested Next Working Day Delivery. Deliveries to the Scottish Highlands, Offshore and Northern Ireland take a standard 2 days to deliver.

Saturday Delivery: £7.95

The Saturday delivery is available at a cost of £7.95 and uses a tracked service which will arrive on Saturday before 1.00pm. Orders must be placed by 3.00pm on the Friday before.

Both the Next Day and Saturday Delivery services use a tracked service. The tracked system means that the parcel is trackable all the way from us to you.  If you are not in, you will receive a card informing you where your item has been left, or if the item cannot be left safely, details on how to contact the courier company for re-delivery. 

You can also request  for the parcel to be left in designated safe place.  A designated ’Safe Place’ can be either a secure weather-proof area on your property, or a near neighbour. Use of the ‘Safe Place’ method does mean that you are financially responsible for parcels being lost, stolen or damaged after delivery. 

International Delivery

Royal Mail International Tracked & Signed (5-7 days): £11.95 

Although most orders will arrive in 5-7 days, it may vary per country. This is a fully tracked and signed service.

CUSTOMER SERVICE

If you have any questions, please contact us. All our products should reach you in perfect condition.  They are all brand new and unopened.  If for any reason this is not the case please contact our friendly HairMaxUK customer service team on 01625 533588 or email info@hairmax.co.uk

Places where delivery may take longer - There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale if you have requested Next Working Day Delivery. If we have a delivery challenge, we will always keep you informed of the situation.